Responsible Gaming at cricax

At cricax, responsible gaming is not a compliance checkbox — it is a core value that shapes every aspect of our platform. We believe that gambling should be an entertaining, voluntary activity enjoyed within personal limits. When it stops being fun, it stops being gambling and starts being a problem — and that is something cricax takes seriously.

Our responsible gaming framework has been designed with Bangladeshi players in mind. We understand that cricket betting and casino gaming are deeply embedded in the recreational culture of millions of fans across Dhaka, Chittagong, Sylhet, and beyond. Our mission is to ensure that every player on cricax can enjoy our platform — live BPL markets, slots, and live dealer tables — safely and on their own terms.

cricax provides a full suite of responsible gaming tools completely free of charge. These include deposit limits, loss limits, wagering limits, cool-off periods, time-out features, reality checks, and a permanent self-exclusion programme. Every tool is accessible directly from your account settings or by contacting our 24/7 support team.

cricax operates a strict 18+ age policy. Players must be at least 18 years of age to register an account, make a deposit, place a bet, or play any casino game on the cricax platform. This policy is absolute — there are no exceptions.

To enforce this requirement, cricax conducts Know Your Customer (KYC) age verification for all new accounts. You will be asked to submit a copy of a valid government-issued identity document — such as your National ID card, passport, or driver's licence — confirming that you are 18 years of age or older. Accounts that cannot be verified will be suspended and any funds held will be returned via the original payment method.

• Mandatory Age Gate: All new registrations pass through an age confirmation step before account creation is completed.
• KYC Document Review: Valid government-issued photo ID is required to verify age and identity within a defined window after registration.
• Suspicious Activity Monitoring: Our team actively monitors for patterns that may suggest underage access, including atypical device usage and inconsistent registration data.
• Immediate Account Suspension: Any account found to belong to a player under 18 is immediately suspended and permanently closed, with all transactions voided.
• Parental Controls Advice: If you share a device with minors, we strongly recommend enabling device-level parental controls and never saving your cricax login credentials on shared devices.

Problem gambling can affect anyone, regardless of income, education, or background. It develops gradually — what begins as recreational cricket betting or an occasional slots session can, for some individuals, escalate into compulsive behaviour that negatively impacts finances, relationships, and mental health. Recognising the early warning signs is the first and most important step toward regaining control.

cricax encourages all players to reflect honestly on their gambling behaviour. The following are common indicators that gambling may be moving beyond healthy recreation and becoming a problem:

• Chasing Losses: Placing larger or more frequent bets in an attempt to recover money already lost, rather than accepting the loss and stopping.
• Gambling with Essential Money: Using funds intended for rent, groceries, bills, or family needs to fund gambling activity.
• Inability to Stop: Finding it difficult or impossible to stop gambling even when you want to, or when you have decided to quit.
• Lying About Gambling: Concealing the amount of time or money spent gambling from family members, friends, or colleagues.
• Neglecting Responsibilities: Missing work, neglecting family duties, or withdrawing from social activities because of gambling.
• Borrowing to Gamble: Taking loans, borrowing from friends or family, or using credit to fund gambling rather than stopping when your budget runs out.
• Mood Dependent on Results: Feeling anxious, irritable, or depressed when not gambling, or when gambling outcomes are unfavourable.
• Escalating Stakes: Needing to bet increasingly larger amounts to get the same level of excitement or satisfaction from gambling.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use cricax's responsible gaming tools or contact our support team. Help is available and recovery is possible. You do not need to face this alone.

Take a moment to answer the following questions honestly. This checklist is a private, non-judgmental tool designed to help you reflect on your gambling habits. If you answer "yes" to three or more of these questions, we recommend speaking with our support team or contacting a professional counselling service.

cricax provides a comprehensive set of responsible gaming tools that put you in full control of your gambling activity. All tools are available free of charge, take effect immediately or within 24 hours depending on the tool type, and can be configured through your account settings or by contacting our 24/7 support team.

Self-exclusion is the strongest responsible gaming tool available on cricax. It allows you to permanently or long-term block yourself from accessing the cricax platform. If you feel that gambling has become a problem in your life, self-exclusion is a decisive step toward recovery — and cricax will support you through it without judgment.

Self-exclusion at cricax works as follows:

• How to Apply: Contact our support team at [email protected] and request self-exclusion. The process is free, confidential, and takes effect within one hour of your request being confirmed.
• Duration Options: Self-exclusion is available for minimum periods of 6 months, 1 year, 3 years, 5 years, or permanently. You choose the duration that feels right for you.
• What Happens During Exclusion: Your account is locked immediately. You will not be able to log in, deposit, bet, or access any games. All marketing communications from cricax are permanently suspended for the duration of your exclusion.
• Pending Balances: Any verified balance remaining in your account at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, or bank transfer).
• Cooling-Off Before Reversal: For short-term exclusions, you may request reinstatement after the exclusion period ends — but a mandatory 7-day reflection period applies before reactivation is processed. Permanent exclusions cannot be reversed.
• No Re-Registration: Attempting to create a new account while self-excluded is a violation of our Terms & Conditions. cricax uses identity verification to prevent excluded players from opening new accounts.

Reaching out for help with a gambling problem is one of the most courageous things a person can do. cricax actively encourages any player who is concerned about their gambling to make use of the support resources available — both through our platform and through external professional services.

Our 24/7 customer support team is trained to handle responsible gaming enquiries with sensitivity and without judgment. When you contact us about a gambling concern, your request is treated as a priority. We will walk you through the available tools, help you set limits or apply self-exclusion, and direct you to professional support services if appropriate.

• cricax Support Team: Available 24 hours a day, 7 days a week, including Bangladesh Standard Time (BST, UTC+6) peak hours. Contact via [email protected]. All responsible gaming enquiries are handled in strict confidence.
• Kaan Pete Roi: Bangladesh's voluntary emotional support and mental health helpline — a trusted confidential resource for individuals experiencing distress, anxiety, or crisis related to gambling or other personal issues.
• National Mental Health Institute (NIMH), Dhaka: Bangladesh's primary psychiatric institute offers counselling and treatment services for behavioural addictions including gambling disorder.
• Gamblers Anonymous: An international fellowship with meetings and resources available online, offering peer support for individuals affected by problem gambling — accessible to players anywhere in Bangladesh.
• Family Support: If a family member or close friend is struggling with problem gambling, cricax support can provide guidance on how to have a constructive conversation and what steps the affected individual can take to seek help.

Protecting children and young people from exposure to gambling is a responsibility cricax takes extremely seriously. Our platform is designed and operated exclusively for adults aged 18 and above. We employ multiple layers of protection to prevent minors from accessing our platform or gambling services.

• Age Verification at Registration: Every new account is subject to mandatory age verification. Without confirmed proof of age, full account functionality is restricted.
• Shared Device Guidance: If you share a computer, tablet, or smartphone with children or teenagers, please ensure your cricax account is always logged out after use and that you do not save your login credentials on the shared device.
• Parental Control Software: We encourage parents and guardians to install parental control and web filtering software on any device accessible to minors. Reputable options include Net Nanny, Qustodio, and built-in family safety tools available on Android and iOS devices.
• Reporting Suspected Underage Access: If you suspect a minor has accessed your cricax account or any gambling platform, report it to our support team immediately. We treat all such reports with urgency and full seriousness.
• No Marketing to Minors: cricax does not direct any marketing material toward individuals under the age of 18. Our advertising and promotional content is targeted exclusively at adults who have demonstrated an interest in legal adult gaming.