Privacy Policy for cricax

cricax collects personal information from you when you register an account, make a deposit or withdrawal, place a bet, contact our support team, or otherwise interact with our platform. We collect only the data that is necessary to provide you with a safe, legal, and personalised betting and gaming experience. The categories of personal information we may collect are detailed below.

cricax does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data to our platform, we will delete that data immediately and close the associated account. We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming compliance purposes, in which case we will seek your explicit consent before doing so.

cricax uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The primary purposes for which cricax processes your personal information are as follows:

• Account Management: To create, maintain, and administer your cricax player account, including verifying your identity and age, and keeping your account details up to date.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer — and to maintain an accurate record of your financial activity on the platform.
• Legal Compliance: To fulfil our obligations under applicable anti-money laundering (AML) requirements, Know Your Customer (KYC) regulations, and any other legal or regulatory obligations we are subject to.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited activity on the platform.
• Responsible Gaming: To monitor betting behaviour for signs of problem gambling and to implement self-exclusion, deposit limits, reality checks, and other responsible gaming tools when requested or when patterns of concern are identified.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support team.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving the performance, design, and features of the cricax platform.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonus notifications, and updates relevant to your interests — such as BPL season promotions or Eid bonus offers. You may opt out of marketing communications at any time.

cricax does not use automated decision-making or profiling that produces legal or similarly significant effects on individual players, except where it is strictly necessary for fraud prevention and AML monitoring purposes, in which case affected players will be informed and given the opportunity to request human review.

cricax does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data is shared only in the limited and specific circumstances described below. In all cases, cricax applies data-sharing agreements to ensure that third parties receiving your data are bound by appropriate confidentiality and security obligations.

• Payment Processors: Your financial data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, and our banking partners — solely for the purpose of processing your deposits and withdrawals.
• KYC & Identity Verification Providers: Your identity documents and verification data may be shared with third-party identity verification services to fulfil our KYC obligations.
• Game Providers: Where you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain technical and session data necessary for game delivery may be shared with those providers.
• Fraud Prevention Services: Anonymised or pseudonymised behavioural data may be shared with fraud detection partners to protect the integrity of the platform.
• Legal Authorities: cricax will disclose personal data to law enforcement, regulatory bodies, or other authorities where we are legally required to do so, or where such disclosure is necessary to protect the safety of players or third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of cricax's business operations, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any changes to the applicable privacy terms.

cricax uses cookies and similar tracking technologies to provide you with a functional, personalised, and secure browsing experience. A cookie is a small text file placed on your device by our website when you visit. Cookies allow our platform to remember your preferences, maintain your login session, and gather analytical data that helps us improve the site.

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will impair the functionality of the cricax platform — in particular, you may not be able to log in or maintain an active session without session cookies enabled. Analytics and preference cookies may be disabled without affecting core functionality. cricax does not use third-party advertising cookies or behavioural targeting cookies for the purpose of serving ads on external websites.

cricax takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes the following protections:

• All data transmitted between your device and the cricax platform is encrypted using 256-bit SSL (Secure Sockets Layer) technology. Look for the padlock icon in your browser's address bar when visiting cricax.
• Player account passwords are stored using industry-standard one-way hashing algorithms. cricax staff cannot access your password — only you know it.
• Two-factor authentication (2FA) via mobile OTP is available for all accounts and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised account access.
• cricax servers are hosted in secure, access-controlled data centres. Access to personal data within our organisation is restricted on a strict need-to-know basis and subject to confidentiality obligations.
• We conduct regular internal security audits and vulnerability assessments of our platform and data handling processes.
• In the event of a data breach that is likely to affect your rights or freedoms, cricax will notify affected players promptly and take all necessary remedial action.

cricax retains your personal data for as long as your account is active and for a period of up to five years after account closure, in order to comply with our legal, regulatory, and AML obligations. Financial transaction records may be retained for up to seven years in line with applicable financial record-keeping requirements. Where data is no longer required, it is securely deleted or anonymised. You may request deletion of your data subject to the conditions described in the Your Privacy Rights section below.

As a cricax player, you have a number of rights regarding the personal data we hold about you. cricax is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, and in no case later than 30 days from receipt of your request.

• Right of Access: You have the right to request a copy of the personal data cricax holds about you, along with information about how it is being used and shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that cricax delete your personal data. Note that this right may be limited where we are required to retain data for legal, regulatory, or AML compliance purposes.
• Right to Restrict Processing: You may request that cricax temporarily restrict the processing of your personal data while a dispute or accuracy query is being resolved.
• Right to Data Portability: Where processing is based on your consent, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where cricax processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object to Marketing: You may opt out of receiving marketing communications from cricax at any time by contacting our support team or following the unsubscribe instructions in any marketing message we send.

The cricax platform integrates with a number of third-party service providers to deliver payment processing, game content, fraud prevention, and analytics capabilities. While cricax selects its technology partners carefully and requires them to maintain appropriate data protection standards, we are not responsible for the independent privacy practices of these third parties. Their collection and use of your data in their own right is governed by their own privacy policies.

Key third-party service categories and partners relevant to cricax players based in Bangladesh include:

• Mobile Financial Services: bKash, Nagad, Rocket, and Upay process payment data in accordance with their own terms and Bangladesh Bank regulations. cricax does not store your full mobile wallet credentials — only the transaction reference data required for record-keeping.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi operate their own platforms and may collect gameplay session data. Your interaction with their games is also subject to their respective data policies.
• Analytics Platforms: cricax uses privacy-respecting analytics tools to understand aggregate user behaviour on the platform. These tools are configured to anonymise IP addresses and to avoid collecting personally identifiable information in raw analytics data.
• Identity Verification Partners: Third-party KYC providers process your submitted identity documents in a secure environment. Documents are retained only for the period necessary to complete verification and are not used for any other purpose.

The cricax website does not contain links to external websites for advertising, affiliate, or general browsing purposes. Any third-party integrations present on the platform are strictly functional and service-delivery oriented.

cricax reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that affect your rights, we will endeavour to provide additional notice — for example, via a notification on the cricax platform or a message to your registered contact details.

Your continued use of the cricax platform after any update to this Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to a revised Privacy Policy, you should discontinue your use of the platform and contact our support team to discuss your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how cricax handles your personal data, please do not hesitate to contact our data support team. We are committed to responding to all privacy-related enquiries in a timely and transparent manner.